1.If there’s any failure cause of product function, we can provide the following three kinds of services if buyer can provide the related purchased invoice and Guarantee Card.
1): Within 7 days from the buying date, you can choose to repair, return, or replace the same capacity model.
2): Within 8 to 15 days from the buying date, you can choose to repair or replace the same capacity model.
3): Within one year from the buying date, we can repair it free. Freight free if repaired by our distributor in same city but should be charged by end-user if end-user choose to return to our factory.
If customer loose any buying invoice or Guarantee Card and can not provide the copies. We can provide free repair services within three months from buying day.
2. Customer can deserve the three kind of service after his product is repaired during guarantee period or within 90 days from the repaired day . Further more, user can choose more long expiration of the above two dates as the balance guarantee date.
3.We can not provide the above three types of services, for the following situations:
1) Over guarantee date.
2) No guarantee card or valid invoice, unless any convictive evidence.
3) Product descriptions in the Guarantee Card are different from physical commodities or there’s alter in the Guarantee Card.
4)Troubles causes by incorrect operation, repair, maintenance which do not follow those in our operation manual.
5) Problem caused by repair in any other un-authorized agent.
6) Problem caused by Force Majeure.
7) Caused by unforced abrasion ( but not including the product housing, button key , LCD screen , other accessories etc.)
8) Other troubles, faults caused not by product.
9) No any or no any mark of our original Label, Bar code, Network Access Certification in the product.
10) Any product already changed by other party.
4.After the guarantee period, any maintenance ,repair should be charged . Freight covered by the end user.
5.During guarantee period, we suggest the customer take the following actions for any quality problem at once,:
1)Take the failed product to authorized after-service company or send to MIRACALL a/s team. At same time ,provide the valid invoice ,Guarantee Card, which should not be altered.
2)Customer can dial LIDASON service hotline directly to get the correct instruction information.
3) If any of the features function which related with local Telecom Carrier, such as Caller ID, Call Forwarding, CO Line number Integrated etc, end user should refer to the Carrier firstly, so that to confirm whether they provide such support or not.
6.Customer should bare the freight fee between their place and our distributor or our company.
7.All components and assembly parts and accessories replaced should be sent back to our company. The cost to take apart other component from other equipment should be covered by end user.
8.Other related service clauses, statement or service document which outside of those above-listed ,will be subject to these clauses.
9.We only provide the three services: repair, return or replace another same type with customers , only if there is problem caused in our product directly .But If caused by user’s wrong operation or uncontrollable nature , we would not be responsible
10.Any agent, distributor of do not have authority to burden the service clauses excluded the above listed 3-services and do not have authority to abandon these responsibilities listed here to customer.
11.Chinese compulsory regulations of relative law is suitable for the guarantee clauses.
12.Our company reserve the full authority to adjust guarantee information, product function and other regulations. And we do not inform any party if we have any amendment.
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